FAQ
Here we have provided answers to frequently asked questions from our customers.
The SIDATA team has prepared a list of questions that may be of interest to customers
There are several types of servers.
The choice is made according to several parameters that can significantly facilitate or, on the contrary, complicate the life of the company.
Main selection criteria:
Professional configuration of each SIDATA server will ensure maximum performance and stability.
How to decide on the operating system for your server? This does not require special technical skills, just contact the support service and SIDATA specialists will help you.
If necessary, you can replace the operating system on your server!
All SIDATA servers are protected by full daily scheduled backups. The backups are stored for 7 days.
In case of loss of information, upon request to the support service, it is possible to fully restore the server on any of the 7 days you choose.
The service is absolutely free!
SIDATA data centers are accredited to the TIER III standard, which automatically guarantees the use of three power circuits - one main (“from the socket”) and two backup ones from generators.
All servers SIDATA built on the most modern and productive professional solutions of world brands Intel, AMD, DELL, Cisco. All equipment is carefully tested and guarantees trouble-free operation for a long time.
From a business perspective, VPS servers are ready-made solutions that do not require additional costs!
Dedicated servers have more power, but also require much more ongoing costs. The main thing to understand when choosing a Dedicated Server is that it must be a high-ranking specialist to service the Dedicated Server. In this case, SIDATA recommends ordering a server administration package https://sidata.com.ua/ua/admin-services/
In all tariff plans virtual servers clients are provided with a web-console for full server management, including the ability to connect their own image of the operating system and install it on the server.
If necessary, you can change the server plan or add more disk space.
All SIDATA virtual VPS servers are provided with daily backups, the storage period of which is 7 days.
The main differences are the presence of newer optimization mechanisms.
Server resource requirements.
All virtual servers running the Windows operating system are immediately available for connection via the standard RDP (Remote Desktop) protocol.
To connect to the server, press the button "Start", Further "All programs", then "Standard” and looking for “Remote Desktop Connection".
There is another way. You need to press a combination of keys Win+R and in the window that opens, type mstsc.
Option number 1
Windows 7
Windows 10
Option number 2. Applicable to all versions of Windows.
After performing these not tricky manipulations, you will see a window for connecting to a remote desktop.
In line "A computer”you need to specify the ip-address and port of the server to which you want to connect in the format: “IP_ADDRESS:PORT“.
IP-address, connection port and other accesses are sent to your contact mail.
If you have entered the correct ip-address, you will see the following window:
Here you need to enter your username and password. After that press “OK”.
After installing Windows Server, only one account is available to you - Administrator. But often the server is needed for the simultaneous work of several people. In such cases, you need to add additional users to the system - provided that you have already configured a terminal server and connected the required number of RDP licenses. First, connect to the server via RDP under the user Administrator.
In Windows Server to console Computer management can be accessed from the context menu by right-clicking on the menu Start:
In the Computer Management console, select the section Local Users and Groups (1) then Users (2), Additional actions (3), New user (4):
In the form for adding a new user, specify the account name in English or any other language (it will be used to log in). Optionally, you can specify the full name and description of the user. Next, enter the password of the new user, observing the requirements for security and complexity of the password - from 8 characters, 1 capital letter, 1 small letter, 1 special character. Then confirm the password.
Option “Require password change at next login"you can disable and add"Password does not expire“, if you do not want to change your password every month and a half:
Double-click on the name of the created user (1), select the tab Group membership (2), button Add (3), Additionally (4):
Click Search (5), find and select a group Remote Desktop Users (6), confirm OK (7):
Confirm your choice twice with the buttons OK (8), (9):
NOTE. If your language appears in the Preferred Languages section, click on it and then on the top arrow to move it up and skip to step 8.
If your system is offline in which you cannot connect to the Internet, download and install the language pack ISO image using method 2 in Microsoft technical information.
If the dialog box asks you to restart, click Cancel at this step.
Open the Start menu and click on the user icon, in the menu that opens, select "Change account settings".
In the opened window "Options" choose “Login Options”, and in the Password section click on the button Change.
In a new window, specify the current password and click on the button Further.
The window will refresh and ask for a new password, its confirmation, and a password hint. Click on the next button. Finally, click on the button Ready. The next login will be with a new password.
Step #1
Step #2
Open App Store on your Mac and find the app Microsoft Remote Desktop. Install it and then run it.
After starting the program, click on the button "Add PC"to begin setting up a new connection to the server.
In the window that opens, enter IP address of your server in the field PC name. After that, click the button “Add” - this way you will save the connection settings.
An icon with a new connection will appear in the list. Click on it to initiate the connection.
When connecting, a window will appear for entering the account. Enter login And password from your Windows server, then click Continue (or "Continue").
If a window appears asking you to trust the certificate, click Continueto accept it.
After that, you will be connected to the remote server via RDP from your Mac.
The main differences are the presence of newer optimization mechanisms.
Server resource requirements.fConnecting via RDP to the standard port 3389 is often a target for attacks - especially if the server is accessible from the Internet. To reduce the risks, you can change the connection port.
1. Security:
Port 3389 is known to attackers. By changing it, you make it more difficult for automated scanners and bots.
2. Less "noise" in logs:
Attacks on a standard port leave a lot of entries in system logs, making it difficult to identify real threats.
3. Less stress:
The number of failed connections is reduced, which relieves the server and simplifies administration.
4. Increased privacy:
An obscure port makes it difficult to find the server.
5. Convenience when working with multiple servers:
Different ports allow you to quickly switch between machines without conflicts.
reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp" /v "PortNumber" /t REG_DWORD /d 50000 /f; netsh advfirewall firewall add rule name="RDP-Port" protocol=TCP localport=50000 action=allow dir=IN; net stop TermService /y; net start TermService;How to get to the client's personal account? First, go to the website https://sidata.com.ua on the top right opposite the menu we find the button “My office".
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “registration"
Fill out the registration form, mandatory fields are marked with *:
A link to activate your account will be sent to the specified email address – follow the link to activate.
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “Entrance"
Click “Enter billing”
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “Forgot your password?"
After logging in to “My office" https://my.sidata.com.ua select the user icon in the upper right corner.
After logging in to “My office" https://my.sidata.com.ua select the user icon in the upper right corner.
Select the desired service and click the button “Buy"
Place an order (step 1)
Select the desired payment term and amount discounts.
We enter promo code, if any (step 2)
Add desired comments (Operating system, geo-location) (step 3)
and confirm the agreement on personal data.
The order has been successfully created!
The following options are available:
1) Order with additional consultation from a specialist or a trial period
2) You can pay for your order with bank card online and get the service right away
3) You can upload the invoice to payment by bank transfer
After logging in to “My office" https://my.sidata.com.ua we can also see sections:
Bills
Goods
Tickets
Create a new ticket
Add a ticket and our specialists will promptly consult and find a solution to your problem!
SIDATA – is a reliable provider of server rental services in Ukraine, Europe and the USA. This is inexpensive but high-quality server rental for small and medium businesses interested in the safety of their data and saving money.
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