FAQ
Here we have provided answers to frequently asked questions from our customers.
The SIDATA team has prepared a list of questions that may be of interest to customers
There are several types of servers.
The choice is made according to several parameters that can significantly facilitate or, on the contrary, complicate the life of the company.
Main selection criteria:
Professional configuration of each SIDATA server will ensure maximum performance and stability.
How to decide on the operating system for your server? This does not require special technical skills, just contact the support service and SIDATA specialists will help you.
If necessary, you can replace the operating system on your server!
All SIDATA servers are protected by full daily scheduled backups. The backups are stored for 7 days.
In case of loss of information, upon request to the support service, it is possible to fully restore the server on any of the 7 days you choose.
The service is absolutely free!
SIDATA data centers are accredited to the TIER III standard, which automatically guarantees the use of three power circuits - one main (“from the socket”) and two backup ones from generators.
All servers SIDATA built on the most modern and productive professional solutions of world brands Intel, AMD, DELL, Cisco. All equipment is carefully tested and guarantees trouble-free operation for a long time.
From a business perspective, VPS servers are ready-made solutions that do not require additional costs!
Dedicated servers have more power, but also require much more ongoing costs. The main thing to understand when choosing a Dedicated Server is that it must be a high-ranking specialist to service the Dedicated Server. In this case, SIDATA recommends ordering a server administration package https://sidata.com.ua/ua/admin-services/
In all tariff plans virtual servers clients are provided with a web-console for full server management, including the ability to connect their own image of the operating system and install it on the server.
If necessary, you can change the server plan or add more disk space.
All SIDATA virtual VPS servers are provided with daily backups, the storage period of which is 7 days.
The main differences are the presence of newer optimization mechanisms.
Server resource requirements.
All virtual servers running the Windows operating system are immediately available for connection via the standard RDP (Remote Desktop) protocol.
To connect to the server, press the button "Start", Further "All programs", then "Standard” and looking for “Remote Desktop Connection".
There is another way. You need to press a combination of keys Win+R and in the window that opens, type mstsc.
Option number 1
Windows 7
Windows 10
Option number 2. Applicable to all versions of Windows.
After performing these not tricky manipulations, you will see a window for connecting to a remote desktop.
In line "A computer”you need to specify the ip-address and port of the server to which you want to connect in the format: “IP_ADDRESS:PORT“".
IP-address, connection port and other accesses are sent to your contact mail.
If you have entered the correct ip-address, you will see the following window:
Here you need to enter your username and password. After that press “OK”.
After installing Windows Server, only one account is available to you - Administrator. But often the server is needed for the simultaneous work of several people. In such cases, you need to add additional users to the system - provided that you have already configured a terminal server and connected the required number of RDP licenses. First, connect to the server via RDP under the user Administrator.
In Windows Server to console Computer management can be accessed from the context menu by right-clicking on the menu Start:
In the Computer Management console, select the section Local Users and Groups (1) then Users (2), Additional actions (3), New user (4):
In the form for adding a new user, specify the account name in English or any other language (it will be used to log in). Optionally, you can specify the full name and description of the user. Next, enter the password of the new user, observing the requirements for security and complexity of the password - from 8 characters, 1 capital letter, 1 small letter, 1 special character. Then confirm the password.
Option “Require password change at next login"you can disable and add"Password does not expire“, if you do not want to change your password every month and a half:
Double-click on the name of the created user (1), select the tab Group membership (2), button Add (3), Additionally (4):
Click Search (5), find and select a group Remote Desktop Users (6), confirm OK (7):
Confirm your choice twice with the buttons OK (8), (9):
NOTE. If your language appears in the Preferred Languages section, click on it and then on the top arrow to move it up and skip to step 8.
If your system is offline in which you cannot connect to the Internet, download and install the language pack ISO image using method 2 in Microsoft technical information.
If the dialog box asks you to restart, click Cancel at this step.
Open the Start menu and click on the user icon, in the menu that opens, select "Change account settings".
In the opened window "Options" choose “Login Options”, and in the Password section click on the button Change.
In a new window, specify the current password and click on the button Further.
The window will refresh and ask for a new password, its confirmation, and a password hint. Click on the next button. Finally, click on the button Ready. The next login will be with a new password.
Step #1
Step #2
Open App Store on your Mac and find the app Microsoft Remote Desktop. Install it and then run it.
After starting the program, click on the button "Add PC"to begin setting up a new connection to the server.
In the window that opens, enter IP address of your server in the field PC name. After that, click the button “Add” - this way you will save the connection settings.
An icon with a new connection will appear in the list. Click on it to initiate the connection.
When connecting, a window will appear for entering the account. Enter login And password from your Windows server, then click Continue (or "Continue").
If a window appears asking you to trust the certificate, click Continueto accept it.
After that, you will be connected to the remote server via RDP from your Mac.
The main differences are the presence of newer optimization mechanisms.
Server resource requirements.fConnecting via RDP to the standard port 3389 is often a target for attacks - especially if the server is accessible from the Internet. To reduce the risks, you can change the connection port.
1. Security:
Port 3389 is known to attackers. By changing it, you make it more difficult for automated scanners and bots.
2. Less "noise" in logs:
Attacks on a standard port leave a lot of entries in system logs, making it difficult to identify real threats.
3. Less stress:
The number of failed connections is reduced, which relieves the server and simplifies administration.
4. Increased privacy:
An obscure port makes it difficult to find the server.
5. Convenience when working with multiple servers:
Different ports allow you to quickly switch between machines without conflicts.
reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp" /v "PortNumber" /t REG_DWORD /d 50000 /f; netsh advfirewall firewall add rule name="RDP-Port" protocol=TCP localport=50000 action=allow dir=IN; net stop TermService /y; net start TermService;Prerequisites
Before creating a new client, make sure that:
C:\EasyRSA
Step 1: Launch Easy-RSA
Open:
C:\EasyRSA\EasyRSA-Start.bat
on behalf of the administrator.
After opening the console, go to the working directory:
cd /c/EasyRSA
Step 2: Download Easy-RSA Parameters
Run the command:
. ./vars
Step 3: Create a new client certificate
A unique name must be used for each user.
For example, for the user client1:
./easyrsa --tmp-dir="C:/EasyRSA/tmp" build-client-full client1 nopass
or, if you need to protect the private key with a password:
./easyrsa --tmp-dir="C:/EasyRSA/tmp" build-client-full client1
To the request: «Type the word 'yes' to continue, or any other input to abort. Confirm requested details:"‘
Answer: “yes”
To the request: “Enter pass phrase for C:/EasyRSA/pki/private/ca.key:”
Enter the CA certificate password, which was provided separately!
After successful execution the following will be created:
Client Certificate
C:\EasyRSA\pki\issued\client1.crt
Private key
C:\EasyRSA\pki\private\client1.key
Step 4: Prepare client files
For each new user the following are used:
C:\EasyRSA\pki\ca.crt
C:\EasyRSA\pki\issued\client1.crt
C:\EasyRSA\pki\private\client1.key
C:\EasyRSA\pki\ta.key
The ta.key file is common to all clients.
Step 5: Create a client configuration file
Create a file:
client1.ovpn
with the following contents:
client dev tun proto udp4 remote 1194 nobind persist-key persist-tun remote-cert-tls server tls-version-min 1.2 tls-crypt [inline] data-ciphers AES-256-GCM:AES-128-GCM auth SHA256 verb 3 ... ... ... ...
Instead of ... you need to insert the contents of the corresponding files:
| Block | File |
| <ca> | ca.crt |
| <cert> | client1.crt |
| <key> | client1.key |
| <tls-crypt> | ta.key |
After this, the user only needs to transfer one file client1.ovpn.
Step 6. Connecting a user
Pass the file to the user:
client1.ovpn
After importing the file into Tunnelblick (MacOS) or OpenVPN Connect (Windows, Android), the user will be able to connect to the VPN.
./easyrsa revoke client1After this, create a new certificate revocation list:
./easyrsa gen-crlCopy the new file: C:\EasyRSA\pki\crl.pem to the OpenVPN Server configuration directory, replacing the old file. Then restart the OpenVPN service:
Restart-Service OpenVPNServiceAfter a restart, the revoked certificate can no longer be used to connect.
To view a list of issued certificates, run:
ls pki/issued
or in the Windows command line:
dir C:\EasyRSA\pki\issued
The list will display all created clients, for example:
client1.crt alex.crt office.crt macbook.crt iphone.crt
Important!
The files below are created only once during the initial setup of OpenVPN Server and are not re-created when new users are created.
ca.crt ca.key server.crt server.key ta.key
For each new client, only the following are created:
client.crt client.key
(where client is the name of a specific user).
How to get to the client's personal account? First, go to the website https://sidata.com.ua on the top right opposite the menu we find the button “My office".
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “registration"
Fill out the registration form, mandatory fields are marked with *:
A link to activate your account will be sent to the specified email address – follow the link to activate.
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “Entrance"
Click “Enter billing”
By clicking on the link “My office" https://my.sidata.com.ua we will see the initial login/registration form. Click on the link “Forgot your password?"
After logging in to “My office" https://my.sidata.com.ua select the user icon in the upper right corner.
After logging in to “My office" https://my.sidata.com.ua select the user icon in the upper right corner.
Select the desired service and click the button “Buy"
Place an order (step 1)
Select the desired payment term and amount discounts.
We enter promo code, if any (step 2)
Add desired comments (Operating system, geo-location) (step 3)
and confirm the agreement on personal data.
The order has been successfully created!
The following options are available:
1) Order with additional consultation from a specialist or a trial period
2) You can pay for your order with bank card online and get the service right away
3) You can upload the invoice to payment by bank transfer
After logging in to “My office" https://my.sidata.com.ua we can also see sections:
Bills
Goods
Tickets
Create a new ticket
Add a ticket and our specialists will promptly consult and find a solution to your problem!
FTP storage is a special file space on a remote server where you can upload, store, and transfer files over the internet. Essentially, it's your personal online storage, accessible from your computer, server, or file sharing program.
Unlike conventional cloud services, FTP storage is primarily designed for transferring large files and automatically exchanging data between systems.
What is FTP storage used for?
Transferring large files
You can send archives, databases, videos and other large files that cannot be sent by email.
File sharing with clients and partners
You can create separate accesses and folders for different users.
Storing backup copies
An FTP server is often used to automatically store backup copies of websites and systems.
Automatic data transfer
Many programs and services can automatically upload or download files from an FTP server.
In simple words
FTP storage is a secure online location for storing and transferring large files, convenient for both personal and business use.
Yes, FTP storage is just for transferring large files and archives. Unlike email or regular cloud services, there's usually no strict limit on the size of a single file—it all depends on your storage capacity.
You can transfer:
large archives and projects
backups of websites and databases
video files and media
software builds and updates
FTP server allows Download large files quickly and reliably, and also automatically continue transmission if the connection is interrupted.
The main difference is that FTP is designed for direct and fast file transfer, especially large amounts of data.
Regular cloud services (like Google Drive or Dropbox) are more suitable for collaborative work with documents, while FTP is more often used for technical and work tasks.
Transferring large files
FTP allows you to transfer very large files and archives without the limitations often found in cloud services.
Automation
FTP can be connected to websites, servers, and programs to automatically upload and download files.
Convenient for backups
FTP is often used to store backups of websites, databases, and projects.
Direct access to files
Files can be transferred directly between servers, without downloading them to your computer.
In simple words:
Cloud services are convenient for working with documents and exchanging files between people, and FTP is for fast transfer and storage of large data between systems and servers.
The SIDATA FTP/SFTP storage can be mounted in Windows as a separate network drive, such as Z:. Once mounted, files will be accessible through standard Windows Explorer.
For easy connection to FTP, FTPS, or SFTP storage, we recommend using RaiDrive. It allows you to mount remote storage as a regular drive with a selected letter.
For SFTP:
Server: FTP storage address Port: 22 Username: storage login Password: user password
For FTP or FTPS:
Server: FTP repository address FTP/Explicit FTPS port: 21 Implicit FTPS port: usually 990 Username: repository login Password: user password
Once connected, the storage will appear in the This PC section as a separate network drive.
Connection type: SFTP Host/Server: server address Port: 22 Username: username Password: password Drive letter: Z:
SFTP operates over a secure SSH connection. This option is recommended over regular, unencrypted FTP.
In the connection program, select one of the options:
Windows allows you to add a regular FTP server as a network location, but not as a full-fledged drive with a letter.
ftp://ftp.example.com
Built-in Windows tools don't support SFTP connections and are generally unsuitable for FTPS. This location also doesn't receive a drive letter and may not work correctly with some programs.
Yes. WinSCP supports FTP, FTPS, and SFTP and is suitable for uploading, downloading, and synchronizing files. However, WinSCP does not create a full-fledged network drive letter in Windows Explorer by default.
To connect SFTP as a network drive, you can set:
After installation, open the network drive connection and specify the address:
\\sshfs\username@server
To connect to the user's root folder, you can use:
\\sshfs.r\username@server
Please check the following parameters:
Yes. In RaiDrive, NetDrive, and similar programs, you can enable automatic drive mounting after the user logs into Windows. The login and password will be saved in the mounting program.
Yes, but the speed depends on the speed of the Internet connection, the size of the files and the selected connection program.
It's not recommended to directly run databases, virtual machines, or applications that constantly modify large numbers of files from an FTP/SFTP drive. For such tasks, it's best to first copy the data to a local drive.
To connect, use the server address, port, username, and password specified in your service settings. For secure data transfer, we recommend selecting the protocol SFTP or FTPS.